Frequently Asked Question

What products do you offer?

Ryno Games sells mechanical puzzle boxes as individual products.
Each product listing includes images and basic product details.
Products are presented separately to allow review before selection.

How can I place an order?

Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.

What payment methods do you accept?

We accept payments through American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, MasterCard, PayPal, Shop Pay, Union Pay, Visa.

How long does shipping take?

Orders are processed within 1–2 business days, and standard delivery within the United Kingdom typically takes 2–3 business days. Shipping fees are based on order value, where orders between £0.01–£49.99 are charged a £3.99 shipping fee, and orders of £50.00 and above qualify for free shipping.

Do you offer international shipping?

No, We only ship to United Kingdom now but in future will look to expand to other countries

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.

What is your return window?

Customers in the United Kingdom may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.

Who pays for return shipping?

If you receive a defective, faulty, or incorrect item, Ryno Games covers the return shipping cost. If you change your mind or ordered the wrong product, you are responsible for the return shipping cost. Shipping fees paid at checkout are non‑refundable.

Do you charge restocking fees?

No, Ryno Games does not charge any restocking fees.

How long do refunds take?

Once your return is received and approved, refunds are processed within 10 business days. Refunds are always issued back to the original payment method used at checkout.

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