Frequently Asked Question

What products do you offer?

Ryno Games is an online retailer offering mechanical puzzle boxes sourced from manufacturers and suppliers. Each product listing includes images, specifications, and product information to help customers review products before making a purchase.

How can I place an order?

Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.

What payment methods do you accept?

We accept payments through American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, MasterCard, PayPal, Shop Pay, Union Pay, Visa.

How long does shipping take?

Orders are processed within 1–2 business days, and standard delivery within the United Kingdom typically takes 5–7 business days. Shipping fees are based on order value, where orders between £0.01–£49.99 are charged a £3.99 shipping fee, and orders of £50.00 and above qualify for free shipping.

Do you offer international shipping?

Currently, we only ship to addresses within the United Kingdom. Any future expansion to additional countries will be announced on our website.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.

What is your return window?

Customers in the United Kingdom may return items within 30 days of receiving their order. To qualify for a full refund, items should be unused and returned in their original packaging with all accessories. This does not affect your statutory rights, including your 14-day right to cancel under the Consumer Contracts Regulations 2013.

Who pays for return shipping?

Ryno Games covers return shipping for all UK returns — whether the item is faulty, incorrect, or you have simply changed your mind. After you contact us, we will email you a prepaid return label at no cost to you. If you cancel your order under the Consumer Contracts Regulations 2013, we will also refund the standard delivery charge you paid at checkout.

Do you charge restocking fees?

No, Ryno Games does not charge any restocking fees.

How long do refunds take?

Once we receive your return, we inspect it and process your refund within 10 business days at the latest — and in any case no later than 14 days after we receive the item back, in line with UK consumer law. Refunds are always issued to the original payment method used at checkout.

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