Refund policy

30 Days Easy Free Returns

At Ryno Games, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer a simple and hassle-free return process.

Return Policy Details

  • Return Period: You can return items within 30 days of receiving your order.
  • Item Condition: To qualify for a full refund, items should be unused and returned in their original packaging with all accessories and documentation. Under the Consumer Contracts Regulations 2013, you may still cancel after handling the goods; we may reduce the refund only where handling beyond what is necessary to inspect the item has diminished its value.
  • Free Returns: We cover the return shipping costs for all UK returns — including change-of-mind returns — so you can return items at no extra charge.

How to Return an Item

  1. Contact Customer Service: Email us at contact@rynogames.co.uk with your order number and reason for return.
  2. Receive Return Instructions: Our team will confirm your return and email you a prepaid return label with detailed instructions.
  3. Package Your Return: Carefully pack the item(s) in the original packaging, including all accessories, tags, and documentation.
  4. Send the Package: Attach the prepaid label and drop the package off at the nearest drop-off point shown on your label.

Return Address: All returns are sent to the following:
Ryno Games
5 Priory View Road
Bournemouth, BH9 3JG
United Kingdom

Refund Process

  • Inspection: Once we receive your return, we will inspect the item(s) to confirm they meet the conditions above.
  • Refund: After approval, we will process your refund to your original payment method within 10 business days at the latest and in any case no later than 14 days after we receive the goods back, as required by UK law. Your bank or payment provider may take a few additional days to display the amount.
  • Delivery Charges: If you cancel your order under the Consumer Contracts Regulations 2013, we will also refund the standard outbound delivery charge you paid at checkout.

Exchanges

We accept exchanges within the same 30-day return window. If you'd like to exchange your item for a different product or a replacement of the same model, email us at contact@rynogames.co.uk with your order number. We'll send you a prepaid return label and dispatch the exchange once we receive the original item. Any price difference will be refunded or charged accordingly.

Restocking Fee

We do not charge any restocking fees.

Your Statutory Rights

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason within 14 days of receiving it and a further 14 days to return the goods. Under the Consumer Rights Act 2015, if an item is faulty, not as described, or not fit for purpose, you may be entitled to a repair, replacement, or refund. Nothing in this policy limits or replaces your statutory rights.

Customer Service

Address: 5 Priory View Road, Bournemouth, BH9 3JG, United Kingdom
Phone: +44 7921 265484
Email: contact@rynogames.co.uk

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed
Time Zone: (GMT+00:00) Greenwich Mean Time (London)
Response Time: We respond within one business day