Shipping policy

Order confirmation
Once you have placed your order with Ryno Games, we will send an order confirmation to the email address you provided at checkout. This means that we have received your order and that the payment has been registered or pre-authorized for processing.

Delivery
At Ryno Games, we want to make it easy for you to order mechanical puzzle boxes online. We deliver within the United Kingdom and process your order as soon as possible during our working days.

After your order is placed, you will receive updates on order status and delivery information. Once your order has shipped, you will also receive a tracking number via email so you can track your delivery.

Postage costs

• For orders from the United Kingdom:

Order Acceptance & Pricing
Please note that sometimes orders cannot be processed for various reasons. We reserve the right to refuse or cancel an order at any time, including the following:

• Incomplete or incorrect information
• Suspicions of fraud
• Payment verification issues

We may request additional verification, such as a phone number, address confirmation, proof of identity, or banking details before accepting your order.

Price accuracy:
We strive to provide accurate pricing information, but errors can occur. If a pricing error is discovered, we may contact you for instructions or cancel your order and notify you of this error. We reserve the right to cancel orders listed for incorrect pricing even if they have already been confirmed and paid for.

Processing Times & Delivery Times

• Processing time: 1–2 business days (Monday to Friday)
• Shipping time: 5–7 business days (Monday to Friday)
• Total Delivery time: 6–9 business days (Monday to Friday)
• Shipping Carrier: Royal Mail, DHL Express
• Daily cut-off time: 03:00 PM (GMT+00:00) Greenwich Mean Time (London)

Orders placed before 03 pm will be processed the same day. Orders placed after 03 pm will be processed the next business day.

After Placing Your Order
You will receive a confirmation email containing:

• Your order number
• Your proof of payment

Please also check your spam or junk mail folder if you do not see a confirmation in your inbox.
Still haven't received anything? Please send an email to contact@rynogames.co.uk with the subject: "Order Confirmation Not  Received" and our team will help you further.

Track Order
You can track your order with the track & trace number that you receive via the shipping confirmation.

If you have not received a tracking number within 4 business days , please contact us at contact@rynogames.co.uk, and we will be happy to help you.

Unclaimed packages
Packages that are not collected will be returned to us, and we reserve the right to charge the actual costs of shipping and return handling. Not collecting a package does not count as exercising your right of withdrawal - if you want to cancel your purchase, contact us or use our withdrawal form.

Customer Service

Ryno Games

Legal Name: RYNOPRODUCTS LTD (trading as Ryno Games)

Company Number: 17182981 (England and Wales)

Registered Office & Trading Address:
5 Priory View Road, Bournemouth, BH9 3JG, United Kingdom

Phone: +44 7921 265484

Email: contact@rynogames.co.uk

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed

Time Zone: (GMT+00:00) Greenwich Mean Time (London)
Response Time: We respond within one business day